Satisfaction of Patients' Attendants in the Emergency Department of DHQ Hospital, Gujranwala, Pakistan

Authors

  • Kauser Aftab Khan Gujranwala Medical College, Gujranwala, Pakistan
  • Sumair Anwar Gujranwala Medical College, Gujranwala, Pakistan
  • Muhammad Touseef Javed Gujranwala Medical College, Gujranwala, Pakistan
  • Zara Ali Gujranwala Medical College, Gujranwala, Pakistan
  • Mohmmad Arsalan Yaqoob Gujranwala Medical College, Gujranwala, Pakistan
  • Labiqa Zafar Gujranwala Medical College, Gujranwala, Pakistan

DOI:

https://doi.org/10.32413/pjph.v13i3.1144

Keywords:

Patient satisfaction, Emergency department, barriers

Abstract

Background: This study aims to assess satisfaction with the treatment and services provided by the Emergency Department (ED) at District Headquarters Hospital (DHQ) Gujranwala. The objective is to identify the barriers faced by attendants of patients in the Emergency Department of DHQ Hospital, Gujranwala.

Methods: A cross-sectional survey was conducted in the Emergency Department of DHQ Gujranwala from August to October 2021, with ethical approval from the Gujranwala Medical College Ethical Review Board. The sample size comprised 384 consenting participants. A structured questionnaire, including multiple questions with relevant sub-categories of yes and no, was utilized. Z-scores with p-values were calculated to determine significant/insignificant differences in bi-responses. A significance level of p < 0.05 was considered with a 95% confidence interval.

Results: The majority of attendants were from urban areas (54.7%). Satisfaction levels were notably high for separate beds, seating, and appropriate privacy, with 64-67% expressing contentment. Respondents reported satisfaction with the behavior of doctors, gatekeepers, nurses, and sweepers. Other aspects contributing to satisfaction included guidance about indoor admission (74.2%), sanitation conditions (63.8%), drug availability (74%), prompt treatment initiation (71.9%), comprehension of doctors' explanations (79.4%), and consideration of treatment options (68%).

Conclusion: Patients' attendants generally responded positively, expressing satisfaction with the hospital's services.

Author Biographies

  • Sumair Anwar, Gujranwala Medical College, Gujranwala, Pakistan

    professor of community medicine department Gujranwala medical college

  • Zara Ali, Gujranwala Medical College, Gujranwala, Pakistan

    undergraduate student at GMC

  • Mohmmad Arsalan Yaqoob, Gujranwala Medical College, Gujranwala, Pakistan

    undergraduate student at GMC

  • Labiqa Zafar, Gujranwala Medical College, Gujranwala, Pakistan

    undergraduate student

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Published

29-09-2023

How to Cite

Satisfaction of Patients’ Attendants in the Emergency Department of DHQ Hospital, Gujranwala, Pakistan. (2023). Pakistan Journal of Public Health, 13(3), 117-122. https://doi.org/10.32413/pjph.v13i3.1144